Frequently Asked Questions

How can we help you?

Getting started with Pago is easy, just click here to enquire.

Our competitive and simple pricing is tailored for your business. This means that you will always get the best value. Plus, our pricing structure is flat which means no surprises. Find out more now about our custom rates.

Yes, and onboarding with Pago is simple. Just enquire and we will get back to you with your customised quote.

If your business accepts card or digital payments, Pago is right for you.

We service all sectors – from hospitality to retail, trades to health and beauty. Check out our industries page for more information. Additionally, Pago EFTPOS terminals service small businesses and enterprise customers – no business is too big or too small.

Pago is simple to set up and comes with a Quick Reference Guide and 24/7 phone support to ensure the process is seamless. If your business needs further assistance, we have trained field technicians who can install the terminal and manage the integrations on-site for a small fee.

Once your application is approved it’ll take 3 to 5 business days for your Pago EFTPOS terminal to arrive. If you have opted for a technician install you will be contacted once your application has been approved to arrange a suitable time to have your terminals installed.

No. Pago receipt paper rolls are free!

No – surcharging is optional. Many of our merchants have found that their customers are accepting of a minimal surcharge. Surcharges are now common in many industries such as bars, cafes, restaurants, automotive services and professional services.

Pago settles funds to your nominated account the next business day after you settle so that you can access your money fast.

With Pago EFTPOS you have the freedom to choose any business bank account for your settlement.

No, Pago EFTPOS connects via your local network over Wi-Fi or Ethernet. In the case of a network outage, Pago has 4G backup so you can still take payments.

The Pago dashboard displays your most important EFTPOS data in real-time, including transaction totals, your Point of Sale, terminal health and battery life. You can search and view individual transactions by card type, amount, payment method or time period. Plus, you can easily download transaction reports, making reconciliation easy.

With the Pago dedicated customer success team, 24/7 local phone support and field technicians, your business will have access to support and troubleshooting when you need it. Visit our contact page for more information. If you experience a problem with your terminal that can’t be resolved over the phone, we will either courier you a replacement terminal or organise for a technician to attend your business to assist you.

Yes, the Pago EFTPOS terminal is portable and durable, has a long battery and 4G dual SIM connectivity so it can accept payments wherever you do business.

Yes, Pago EFTPOS integrates with over 80 Point of Sale (POS) systems. 

Pago EFTPOS accepts all the major card schemes (inserted, swiped or tapped) and digital wallets, including Mastercard, Visa, eftpos, JCB, and American Express, plus Apple Pay, Google Pay, and Samsung Pay.

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